The Phoenix HR & Pay System will be remembered as the costliest IT blunder in federal government history. Since its adoption, CAPE has dealt with hundreds of complaints from members who reported being underpaid, overpaid or not paid at all.

The Phoenix HR & Pay System was meant to replace a 40-year-old pay system the Canadian government at the time deemed costly and ineffective. Soon after its rollout in 2015, the system proved to be critically flawed and ineffective. As summarized in the Auditor General’s report 2018, and well documented in the Goss Gilroy report, the Phoenix HR & Pay System was an incomprehensible failure on all fronts. Its failures caused serious financial hardship and stress to thousands of federal public service employees. A majority of the pay problems experienced by CAPE members have been in violation of their collective agreement and the Financial Administration Act.

CAPE has managed hundreds of Phoenix-related cases since 2016 and has been actively advocating for the complete replacement of the Phoenix HR & Pay System in consultation with the labour union community. CAPE has also been advocating for the government to compensate its members for the financial losses and mental hardship caused by the Phoenix failures. 



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