Communications Coordinator

Competition #: 2026-Ext-4
Posting date: July 6, 2026
Closing date: August 3, 2026
Duration: Permanent
Classification level: Level 3
Salary: $85,023 – $101,611
Number of positions: 1 
Status: Unionized

About the Association

The Canadian Association of Professional Employees (CAPE) is a dynamic and progressive union representing over 25,000 professional employees in the federal public sector. At CAPE, we are committed to fostering an inclusive and equitable environment for all our members. 
 

Our organization offers a:

1. Progressive work environment
2. Flexible Work Model & Remote work opportunities
3. Seamless transition for public servants
4. Great work-life balance
    

Position Summary

Reporting to the Director of Communications, Public Affairs, and Linguistic Services, the Communications Coordinator plays a key role in supporting CAPE’s communications activities and ensuring members receive clear, accurate, and timely information. As a member of the Communications Team, the Coordinator works collaboratively across the organization to plan, produce, and coordinate communications products and initiatives that strengthen CAPE’s visibility and connection with its membership.

The Communications Coordinator contributes to the development and delivery of a wide range of communications outputs including written content, web and email updates via Action Network, member notices, briefing materials, and promotional collateral for campaigns and events. The role includes coordinating timelines, supporting cross-team workflows, and ensuring that all materials align with CAPE’s strategic priorities, messaging, visual identity, and commitment to accessibility in both official languages. 

The Coordinator also assists with preparing and scheduling online content, monitoring member engagement, and supporting the maintenance of CAPE’s website and digital channels.

Additionally, the Communications Coordinator provides planning support for major national initiatives, including the Annual General Meeting (AGM). This includes coordinating communications, production timelines, and collaboration with various teams.

This role requires strong writing and editing abilities in both official languages, exceptional organizational and project coordination skills, and the ability to work proactively and collaboratively in a fast-paced environment. The ideal candidate is detail-oriented, versatile, and comfortable managing multiple priorities while contributing to the clarity, consistency, and impact of CAPE’s communications.

Requirements 

Education & Experience

• College diploma in communications, marketing, journalism, public relations, digital media, or a related field.
• Minimum of three (3) of experience in digital communications, marketing, or public affairs, preferably in a bilingual, unionized, non-profit, government or advocacy organization.
• Bachelor’s degree in a related field considered an asset.

Key responsibilities  

1. Digital Content and Copywriting
   1. Develop, write, and edit bilingual (English/French) digital content for email campaigns, web pages, social media, and online publications.
   2. Ensure all content is clear, accurate, engaging, and aligned with CAPE’s brand and strategic objectives.
   3. Translate complex or technical information into compelling narratives for diverse audiences.
       
2. Member Communications and Email Campaigns
   1. Manage CAPE’s member email program end-to-end, including drafting, formatting, scheduling, sending, and logging campaigns in Action Network.
   2. Coordinate with internal contributors to ensure content is reviewed, bilingual, complete, and compliant with CAPE standards.
   3. Maintain the email planner and tracker to ensure timely approvals and scheduling.
   4. Monitor delivery, engagement, and performance metrics to support reporting and continuous improvement.
       
3. Website Management and Maintenance
   1. Update, maintain, and enhance CAPE’s bilingual website using Drupal (or another CMS), ensuring accuracy, usability, and alignment with organizational priorities.
   2. Coordinate updates with internal teams to keep web content current and relevant.
   3. Support improvements to website structure, layout, navigation, SEO, tagging, and metadata to optimize discoverability and member experience.
      
       
4. Project Planning, Tracking, and Coordination
   1. Coordinate digital communications projects, maintaining timelines, production schedules, and task lists.
   2. Use project-tracking tools to record progress, manage deadlines, and support reporting to leadership.
   3. Collaborate with internal teams and external partners to ensure deliverables are completed on time and on brand.
       
5. Cross-Team Collaboration and Support
   1. Work collaboratively across all teams to support integrated campaigns, corporate communications, events, and member engagement initiatives.
   2. Provide advice on digital tools and document formatting.
       
6. Monitoring, Evaluation, and Continuous Improvement
   1. Track analytics and performance indicators for email, website, and social media channels.
   2. Use data insights to refine strategies, improve reach, and strengthen member engagement.
   3. Stay informed on trends in digital communications, and online advocacy to support continuous improvement.
       
7. Events and Digital Engagement Support
   1. Support cross-unit coordination and digital components of major events such as the AGM, town halls, and campaigns.
   2. Lead or assist with digital promotion before, during, and after events, including live engagement (e.g., chat, Q&A, socials, streaming support).
   3. Capture and repurpose event content (quotes, visuals, testimonials) for ongoing digital storytelling and engagement.
       
8. Research, Innovation, and Digital Tools
   1. Monitor emerging trends and technologies in digital communications, including ethical and responsible uses of AI, automation, and analytics.
   2. Identify opportunities to enhance CAPE’s digital capacity through new tools, platforms, or workflows.
   3. Collaborate with internal teams to pilot and implement innovative approaches while upholding CAPE’s standards for privacy, and ethics.
       

Other skills and abilities 

• Proficiency in Drupal, Action Network, Microsoft Dynamics, and Microsoft Word, Excel and other Microsoft applications, and Canva.
• Ability to manage and navigate social/photo/video media platforms and such as Instagram, Facebook, X, LinkedIn, YouTube, Flickr, among others. 
• Up to date on AI tools and innovations shaping the digital communications landscape.
• Strong understanding of digital communications, and social media management.
• Exceptional writing and editing skills in one of Canada’s two official languages, with strong comprehension of the other.
• Superior project management skills and exceptional attention to detail. 
• Demonstrated ability to plan, coordinate, and execute digital projects under tight deadlines.
• Strong attention to detail, organization, and quality control.
• Experience working collaboratively across teams in a bilingual, unionized, or advocacy-driven environment is an asset.

Condition of employment  

• Must meet the language requirement of the position. 
   

Additional information  

• Candidates must be fluently bilingual in both English and French at the time of application. This position requires advanced proficiency in both spoken and written English and French, and candidates should be prepared to demonstrate this fluency during the recruitment process.
• If you are a member of an equity-deserving group, we encourage you to self-declare in this recruitment process. This self-declaration information may be factored into selection decisions and to address CAPE’s commitment to increase representation of these groups.
• CAPE is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. Should you require accommodation during any phase of the evaluation process, please contact rh-hr@acep-cape.ca. All information received in relation to accommodation requests will be kept confidential except when required to implement accommodation.
• An eligibility list of applicants may be established from this process to staff similar positions within CAPE.  
• Acknowledgment of receipt of applications will be sent, and we will contact applicants when the screening or interview phases are completed.
• The recruitment committee reserves all rights to use any methods that they deem appropriate to evaluate applicants, including artificial intelligence.
• Communication for this process will be sent via email. It is the responsibility of the applicant to ensure that accurate contact information is provided and updated as required and to update their personal information when it changes. Applicants who apply to this selection process should include an email address that accepts email from unknown users (some email systems block these types of email).
• Time-sensitive correspondence may be transmitted via email, and it will be the applicant's responsibility to check their email regularly. Failure to respond to communications may result in elimination from this process.
• CAPE may decide to use top-down or random selection or any other additional qualification to determine the number of applicants who will be considered for the next stage of the evaluation. 
• Beyond skills and experience, we’re looking for someone who’s the right fit for our team: a good communicator, adaptable, and passionate about the association’s mission of defending the rights of our members.
• Proof of Canadian citizenship, permanent residency documentation, or a valid work permit or open work visa will be requested to ensure that candidates are eligible to work in Canada without restrictions.  
• Applicants are required to disclose any potential conflicts of interest that may arise from their employment in this position. A conflict of interest may include, but is not limited to, personal or financial relationships with individuals or organizations that could affect, or be perceived to affect, the impartiality of your work.
• If you believe you may be in a conflict of interest, please include a brief statement in your application outlining the nature of the potential conflict. This information will be reviewed confidentially and will not necessarily disqualify you from consideration.
   

How to Apply 

To be considered for this position, applicants must submit the following to rh-hr@acep-cape.ca by August 3, 2026:
 

1. Cover Letter (mandatory):

• Clearly demonstrate how your education and professional experience meet the minimum qualifications outlined in the job description (e.g., college diploma in communications, marketing, journalism, public relations, digital media, or a related field, and three to five years of experience in digital communications, marketing, or public affairs).
• Provide specific examples that illustrate your ability to carry out the key responsibilities of the role (e.g., developing and editing bilingual digital content, managing email campaigns in Action Network, maintaining a bilingual website using Drupal or a CMS, and coordinating digital communications projects).
• Highlight your proficiency with digital tools and platforms such as Drupal, Action Network, Canva, Microsoft Office, and social media platforms (Instagram, Facebook, X, LinkedIn, YouTube).
• Explain why you want to work with CAPE and how your skills align with the organization's mandate.

2. Resume (mandatory): 

• Ensure your resume is up to date and includes detailed work experience with dates, job titles, and descriptions of duties.
• Emphasize experience in digital communications, web content management, email marketing, social media management, and project coordination.
• Clearly list any relevant training, certifications, or projects.
• Include your language proficiency (English and French). 
   

3. Format and Submission: 

• Submit your application as a single PDF file containing both your cover letter and resume.
• Indicate “Application – 2026-Ext-4” in the subject line of your email.