Additional information on Phoenix

May 17, 2017

Phoenix _probs2

Treasury Board has shared several documents that go over some of the mechanisms available for members experiencing Phoenix-related pay problems. You should be able to access these documents on your department's website, but for your convenience, we've included direct links to these documents below.

One-pagers on Phoenix

You can also read the Frequently Asked Questions on the Government of Canada-Wide Claims Process.

Public Services and Procurement Canada is recruting!

Public Services and Procurement Canada has sent a Call to Action that seeks to enhance the government's capacity to process and resolve public service pay issues, including due to the expected peak of activity related to calculating retroactive payments related to the new collective agreements across the public sector – by recruiting interested current or former public servants for at-level assignments.

This follows extensive request by CAPE and other bargaining agents to increase the staff dedicated to solve Phoenix-related problems.

Need help?

If you are experiencing any Phoenix-related pay problems and the issue does not seem to get resolved, please contact us for assistance. Each case is different, but we may be able to assist you in getting your situation resolved.